Shipping Charge&Time
Q: How long will my order be shipped out after payment confirmed?
A: After receiving your payment, your order will generally be shipped out within 2 days if there is no any special requirement.

Q: How many days will my order arrive?
A: To answer this question, please refer to the means of shipment. Generally:
Global Express: 5 to 7 days
Maritime transportation: Generally 15 to 45 days, depending on the consignee address.
(there are different delivery time for different regions).

Q: How to resolve the damage during shipping?
A: If there is damage found upon receiving your order, please contact our sales representative as soon as possible, and provide the photos of damage. Our representative will help you find a solution in 2 business days.

Q: Do we need to pay more cost excepting the cost listed on your site?
A: 1. East-signs.com does not add any taxes, VAT, or other hidden charges. Buyers pay what they see on the order screen, i.e. goods subtotal + shipping cost.
2. In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
3. The rules are different in every country. Unfortunately, we do not have all the regulations, customs, traditions, practices, loopholes, schemes, paperwork, codes, laws or rulings of every single country.
4.Normally, East-signs.com shipping service partners including FedEx, UPS, TNT and DHL will pay the corresponding tax for the buyer in advance and post you a tax bill later than the date of the product receipt. Please follow the shipping company's instructions to pay back the tax.
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